Hi ntozier,I checked the source view before I opened this ticket. Like expected, HTML specialchars are treated properly.Inspecting the sent POST request I see properly encoded HTML aswell:But the database entry contains only: <br /><br />Sos so so so<br /><br /><br /><br /> This looks very much as if the sanitizer of osTicket did the deed, not Redactor.I'll hava a look into the function KevinTheJedi mentioned, maybe I can contribute a solution.Cheers,Andreas