Hello everyone! Good morning!I'd like to know if the OSTickets has the ability to control the SLA so that the authorization phase will "stop the clock" of SLA whenever we are waiting for user feedback?About OSTicket installed:Versão do osTicketv1.9.12 (19292ad)  Upgrade— v1.9.15 is availableSoftware de Servidor WebApache/2.4.6 (CentOS) PHP/5.4.16Versão do MySQL5.5.50Versão do PHP5.4.16

This is not a feature in osTicket at this time.  I'm not sure if its even being considered.  Last I checked most SLA agreements do not take "pausing" into account.  

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