PHP Version 5.6OP-System: LinuxStaff-Side Plugin: Attachments on the filesystemURL: http://xxx.de/file.php?key=drnloayqb5x7wrpqxxoacs6zzdan7o48&expires=1513209600&signature=xxxxAfter updating to 1.10 the staff is not able to open attachments. i always get a Servererror 500 when i try to open a attachment. The Update ran without any error and open a ticket and the rest works well. I had a look at the filesystem and the permissions i have: Folders: 305 Files: 604Please help! :)
You should take a look in the error log of the web server.
wich error log? the accesslog said:217.91.xx.xx - - "GET /file.php?key=g6juyqmvnxzpijpaznx_dkzntv2fv-no&expires=1513209600&signature=xxxx HTTP/1.1" 500 - xxx.de "-" "Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.94 Safari/537.36" "-"the php eroro i get: Fatal error: Cannot make static method ThreadEntry:() non static in class Message in /homepages/28/d232707697/htdocs/osticket/upload/class.thread.php on line 1261now i get a os ticket mail: IOException: Unable to read resource content/kunden(root)/scp/anhaenge/2/2XB272jmj7l5rSw0yVb_vlWAYkK_YBwk
to open for reading
I'm not sure if this is a file permission problem. But you could easily try to adjust the permissions and see if this helps to determine this.I can also remember some people had problems when the filesystem plugin gets a bit confused (if you using it):http://forum.osticket.com/d/discussion//ioexception-unable-to-read-resource-content
found the error. For some reason we had the "class.thread.php" two times in 2 directories. i just deleted the one in the "upload"-folder. attachments working again.
