Hi is anyone having issues with search? It works fine if logged in as an AgentWhen logged in as an Agent: Works/scp/tickets.php?a=search&search-type=&query=Printer+issuesWhen logged in as an User: Does Not work/tickets.php?a=search&keywords=Printer+Issues&topic_id=Thank you in advance
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Here is some more info on system and screenshotOS: Ubuntu 16.04.3MySQL for Database, using database for attachments storage (I should change that, database getting big)a default install of osTicket 1.10.1, no custom MODI tried searching for anything when logged in as Test user no change in Search ResultsOn Admin or Agent, search works fine, Also I notice on Agent soon as you start typing in search User list comes upps. I uploaded one screenshot twice, could not delete itlet me know if you need more info Thank you
Your topic reads "Ticket Search for Staff not working"But your description says Users.User search is extremely limited and does not provide the same functionality as Agent/Staff search.
maybe I am not saying it correctlyWhen user is logged in and has many tickets and wants to search for Ticket about Printer Issues or Scanner, instead of sorting by subject or going to all tickets, it would be better to do basic search and based on Subject or text within ticketsDoes that make more sense? Should that not be a basic function?
User search is extremely limited and does not provide the same functionality as Agent/Staff search.
I guess the answer is clear no Thank you, hope maybe in future it may be added function/feature
