Autoclose - osTicket Forum

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Autoclose

Mmstone
Oct 30, 2017
Post #1 Monday, October 30, 2017 2:08 PM
Edited

I have a particular help topic when people fill out a custom form that I would like that ticket to Autoclose as it is an information only.

Is there a way to accomplish this?

ntozier
Oct 30, 2017
Post #2 Monday, October 30, 2017 5:14 PM
Edited

Admin panel -> Manage -> Ticket FiltersUnder Filter Rules:Topic ID = the idea that you want to close. (I beleive that this is the topics id #)Under Filter Actions:Set Ticket Status: Closed.

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Autoclose

mstone

I have a particular help topic when people fill out a custom form that I would like that ticket to Autoclose as it is an information only.

Is there a way to accomplish this?

ntozier

Admin panel -> Manage -> Ticket FiltersUnder Filter Rules:Topic ID = the idea that you want to close. (I beleive that this is the topics id #)Under Filter Actions:Set Ticket Status: Closed.