- Edited
Hi,I need to select the correct template for new tickets deppending to each mail received. How can i do? Only can do with department, but one department works with differents mails
[resolved] Custom Template mail
- Edited
Email templates are sent based on the trigger that calls it... new ticket being opened, ticket updated, etc. So I am not real sure what it is you are asking.
- Edited
we're using osticket for multi client customer service. For each client (email) i need a custom template to send with her logo.It's Possible? Exist any mod?
- Edited
This is not a feature in osTicket at this time. I would recommend that you use generic templates and then use Canned Responses for the specific logo for each "customer"
5 days later
- Edited
Thank you!
- Edited
Very welcome. Should I close this thread?
25 days later
- Edited
Yes,Can you close this thread!Thanks!