Can some please assist me on how can I stop collaborators list which appears when some one issues a new ticket .Please see the pic attach for more information. thanks
The easiest way: Dont CC 50 people when you send an email to open a ticket.You might be able to drop emails generating tickets that have CCs using Admin panel -> Mnage -> Ticket Filters.
Hi , Thanks for your reply , can you please explain/guide a little more pls , at present I am not using any filter , Kind RegardsPrashu
Hi notzier, Any guide on how I can stop cc 50 people when the ticket is issued would be highly appreciated.I can stop ccing 50 people after the ticket has been issued. Kind Regard