I’ve decided to give osTickets another trial, and it’s been a bit troublesome to be honest.My latest issue is trying to get a Gmail account setup for sending alerts.osTicket vv1.10.1 (9ae093d)Windows 2012 R2 - Web Server Software - Microsoft-IIS/8.5MariaDB - MySQL Version 5.5.37PHP Version - 5.6.31Gmail..IMAP / POP EnabledLess Secure Apps – ONTriedimap.gmail.com with Port: 465ssl://smtp.gmail.com with Port: 465tls://smtp.gmail.com with Port: 587Disabled windows firewallOddly I tried ssl://imap.gmail.com and that authenticates, but when sending alerts they only seem to work intermittently.Error..Failed to connect to ssl://smtp.gmail.com Help!!

"Oddly I tried ssl://imap.gmail.com and that authenticates, but when sending alerts they only seem to work intermittently."^ What does this mean?  Either the server allows you to connect and send mail or it does not... more details please. 

I'm not sure what else i can tell you, it's the only setting that it accepts (ssl://imap.gmail.com)So when testing by creating tickets, in some cases it will send an auto responce, and in other cases it will fail.Error in logs..Unable to email via SMTP://imap.gmail.com Failed to set sender: coltesthelpdesk@gmail.com

I don't believe this, i've been trying this all day at work and i doesn't work.Just accessed the portal from home, tried ssl://smtp.gmail.com and it has just accepted it.I'll have a play and see how it goes.

Please let us know how it turns out.

Created 2 tickets, first one got an auto responce, second one didnt, log file...Unable to email via SMTP://smtp.gmail.com Failed to set sender: *******@gmail.com

Just out of curiosity, have you tried Disabling and Re-Enabling the LessSecureApps setting for that account? Also re-entering the email and password into osTicket's email settings would help to.

Just out of curiosity, have you tried Disabling and Re-Enabling the LessSecureApps setting for that account?YesAlso re-entering the email and password into osTicket email settings would help to.I'll try that now.

OK, tried that now i'm getting this again..

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It doesn't make much sense to me that it would work once, and then not the next time... unless there was some soft of firewall appliance or software blocking the second connection...

I've completely disabled the windows firewall to test.I'll have a look on the network tomorrow.

5 years later

Lo solucione con el plugin de RECAPTCHA

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