os ticket Mail not working, need help

irperera

my enviorment is as follow

win 2003

php

mysql

everything seems to be work, however no emails are going out.

please help

Ian

gabi_cavaller

Same setup and issue that I have.

However, I have the hosting in one place and emails via another company.

Thus I think POP would be best suited for myself.

Are yours both on the same server?

mks6804

Same issue. Can anyone provide instructions on how to setup smtp?

gabi_cavaller

would be excellent to know.

I can provide screen grabs of what I have already setup.

Everything else appears to be fine.

Thanks,

Gabi.

gabi_cavaller

I have uploaded an email test script to the server and it works.

I also added the following lines in the main.inc.php section, under the "tickets" directory, but I am still having the same issue.

Thanks,

Gabi.

ini_set('SMTP', 'smtp.xxx.com'); // SMTP of your provider (same as in Outlook)

ini_set('sendmail_from', 'xxxx@googlemail.com'); // Your emailaddress

gabi_cavaller

Anyone found a solution?

I have tried all possible solutions on here, but be doing something wrong.

Last thing I tried was by uploading the phpmailer and configuring the config file.

Thanks,

Gabi.

gabi_cavaller

I deleted everything.

Re-downloaded the file.

Installed.

Emails work.

Confused,

Thanks,

Gabi.

irperera

I deleted everything.
Re-downloaded the file.
Installed.
Emails work.
Confused,
Thanks,
Gabi.

hey Gabi

so what did you dowload and how do you mean its working.

Ian

gabi_cavaller

Hi,

apologies for the delay.

I re-downloaded ostickets from the mirror site.

I then deleted my database which I was using.

Re-created the database (using phpmyadmin)

Carried out the setup and bingo, emails were working.

Not sure what was different??

Maybe had a corrupt file or two, not sure.

But it's working now, so it's sending an email to the administrator and one to the user.

Thanks,

Gabi.