Dear All,it is possible to setting for user only can open ticket for particular time,as sample on office hours (08 - 17).if possible, can share how to do that,or if time more than 17, so it not count overdueThanks
There are a couple things that you could do.1. alter your cron so it only runs (and collects emails) during the hours you want it to.2. write a small script that toggles ost_config -> isonline to 0. When you want the UI to not be available, and again back to 1 when you want it to be available again. You would have course also want to edit the Admin panel -> Manage -> Pages -> Offline to say something more like "Oops you came by while we are closed...."
Hi Ntozier,Thanks for replay,will try using cron.