Hello guys. Installed v1.10. I am trying to create a filter where the message gets directed to a department based on a custom form's value. The form has a variable "URL". How do I set a default value of this variable in open.php? I want to set a default value when a user creates a ticket via web.Please advise.Thanks
I can make this work if the custom form is visible to client. But if it's not visible, how do I get it assigned a default value?? Per the help button it says:"The field data will be available to email and page templates via the name used in this column. For instance, fields on the common ticket form are available via %{ticket.variable}, where variable is the name used in this column."
But I cannot use "{}" in the php page for the variable name... Also, do I add the default form variable value in open.php or in another file?I tried doing something like this in open.php after the "if POST" line"$vars=default value;$vars=default value;" (I removed the quotes so it shows correct in the thread...)Neither work.... really need some help, if anyone can point me to the right direction is much appreciated.
Hello Dear bangsters,
1- Add Placeholder to the custom field as bellow:
2- add the bellow code to Open.php
<script language="javascript">
var el = $('*[placeholder="email"]');
el[0].value="defalt@mail.com";
</script>
you can do what you want with the element el[0].
Br,
Mohamed Osman,
