I would agree. It would be extremely helpful to have the ability to choose a help topic that is setup to assign a specific a task list. Will give you an example. We are using it for new employees. We are rather spread out agency, have numerous different systems / departments. (Human Resources, IT, EMR/EHR Support, Billing, Business Services / Facility) When HR & Supervisor decide to hire someone a "New Employee" ticket is entered in the system. This ticket is assigned to a group / team that is notified. the Tasks are created as tasks under the ticket, These teams and groups all have different responsibilities. Here's a brief overview....IT - Network, Security, Account Creations, email etc....EMR / EHR (Electronic Medical Record) - Account Creations, Specific setup in EHR, Etc....Billing - Start Enrollment process with insurance companies, Medicaid, Etc.....Facilities / Business Services - Office Space, Keys, Cars, etc...If a new employee ticket was entered, it could then create a list of IT related tasks and assign them to the IT Group and so on for each department. Each department could complete there part, once the departments have finished each section the ticket then can be closed and completed. I have not found a way to do the above, If you have insight. please let me know! Thanks!