Hi everyone...Please help, I am a newbie on osticket.I have tried to install osticket on Windows, using xampp server.But I got it failed on Database Setting.Here is the error Message:" Database connection information Unable to connect to MySQL server: Access denied for user 'ithelpdesk'@'localhost' (using password: YES)I have filled the form with the user & password I had created in the database.* What should I do to resolve it?

Error_Install_OCTicket.JPG

XAMPP_Server_detInfo.JPG

Sounds like you do not have permission to access the DB for either that user, or from the server.  Perhaps you didn't grant the right privs when you setup the user for the DB?

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