I have been testing this plugin for a week or so now and have really found it helpful. I have however found a few issues that may need to be addressed. One appears to be a bug and the other is more with functionality extension. Not sure if its a bug or what but it is very strange. I have 2 fields that used to work perfectly like everything else, however recently when I was attempting to change regex expressions to a different form, these two fields now will no longer save. Whenever I put an expression in, click save it comes up and shows everything saved properly. But when I reload the page or go to a different page and go back the fields are empty again. I don't really have an explanation for this. I have tried deleting the fields and remaking them but the same thing occurs. Another thing is that section breaks do not appear on the ticket. I do not know if this is something with the plugin or with a custom form. Other the other forms I have used section everything out as it's supposed to but the custom forms seem to ignore section breaks.The last thing is the email body itself. It does not appear that the string has been decoded. The plugin works perfectly if the email is plain text, but if it isn't I think it breaks my regex.Previously I used very simple regex and emails to test and refine the plugin(using email lists styled with field=variable and regex of field=(+) and it worked perfectly). I noticed the list must be in perfect order with the form fields for it to find matches. I think this can be corrected using preg_match_all instead of preg_match, though I haven't messed with that yet. The email format however seems to break my new email list and regex. This is the form that the plugin in production will have:Field name: \n \t variable answerFirst Name: John DoeI have tested the regex outside of osticket and it works perfectly on field/end of line/tab/variable. However it does not work parsing an email in osticket, even if email is plain text before it is sent. I will continue to work on this but if anyone has any thoughts/insight/ideas that would be Great.
