Hello.  I am setting up osTicket (v. 1.10)  on a Windows 2016 server in AWS. I have AWS SES all set to send out emails, but I need to find a way to get emails sent to the address into osTicket.  My hope was to have the emails sent back through SES.  A copy of the email would be stored in S3 and then SNS would forward the email through the API.  However, SNS has a ton of ip Addresses and I am not sure I can get SNS to work with the API/IP Address restriction.  Is there any way to solve this?  I thought I might also capture the messages from S3 on a cron schedule, but that would cause delays and much more code than I want to write.  I could set up a workmail acccount for that email address but there is a fee for that.  Any ideas/options?  Mike

According to the docs, you can just tell osTicket to use the SES SMTP interface mate.

http://docs.aws.amazon.com/ses/latest/DeveloperGuide/sending-email.html

Ok, missed the point, you're trying to receive..

That's a little more complicated it seems. I would try to go the pipe route via lambda.

http://docs.aws.amazon.com/ses/latest/DeveloperGuide/receiving-email-concepts.html

Then again, the S3 action is probably simpler, just setup a cron task to poll the bucket once every couple of minutes. Feed each message into the pipe.. hmm

I have not tried it myself but here is a pull request that may aid you: https://github.com/osTicket/osTicket/pull/3932

7 days later

Hopefully in the long run that pull request will make it into official release of the software.  I would love to be able to do this without a workaround!  Pretty sure I will just do the cron at this point.  My PS skills are pretty good and that will probably be the most reliable.  

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