AWS SES/SNS and Email API

awstech

Hello. I am setting up osTicket (v. 1.10) on a Windows 2016 server in AWS. I have AWS SES all set to send out emails, but I need to find a way to get emails sent to the address into osTicket. My hope was to have the emails sent back through SES. A copy of the email would be stored in S3 and then SNS would forward the email through the API. However, SNS has a ton of ip Addresses and I am not sure I can get SNS to work with the API/IP Address restriction. Is there any way to solve this? I thought I might also capture the messages from S3 on a cron schedule, but that would cause delays and much more code than I want to write. I could set up a workmail acccount for that email address but there is a fee for that. Any ideas/options? Mike

Grizly

According to the docs, you can just tell osTicket to use the SES SMTP interface mate.

http://docs.aws.amazon.com/ses/latest/DeveloperGuide/sending-email.html

Grizly

Ok, missed the point, you're trying to receive..

That's a little more complicated it seems. I would try to go the pipe route via lambda.

http://docs.aws.amazon.com/ses/latest/DeveloperGuide/receiving-email-concepts.html

Then again, the S3 action is probably simpler, just setup a cron task to poll the bucket once every couple of minutes. Feed each message into the pipe.. hmm

Micke1101

I have not tried it myself but here is a pull request that may aid you: https://github.com/osTicket/osTicket/pull/3932

awstech

Hopefully in the long run that pull request will make it into official release of the software. I would love to be able to do this without a workaround! Pretty sure I will just do the cron at this point. My PS skills are pretty good and that will probably be the most reliable.