Ive been all over the forums. I know about Custom Queues, and I have been through the "A better ticket view" thread several times. I haven't found anything I could get to work, and I know so little about coding that I cant get some of the more technical instructions to make sense.
I am hoping for a step by step set of instructions to add an additional column to all tickets views that displays a user's organization. I want to be able to export this data (in addition to what is already displayed in an export) and run my reports with it. I got custom queues working on the sandbox version of our system, but since it is a beta product, I don't want to install it on our production system.
I am using version 1.10 (901e5ea) with the reports module installed.
I know this subject has been done to death, but any help would be appreciated. Having organizations visible unlocks so much for me.