multiple ticket created in 1 email osticket

rajendra1990

Hello Team,Whenever a user send an email to our support team email id its creating multiple tickets in osticket application with different ticket numbers. Could you please let us know, what need to be done in order to avoid below issue.Please find the below screenshot.Thanks & RegardsRajendra Acharya

ntozier

Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you. no screen shot.no osTicket version or other evironment detailsno indication if ticket # is included in subject, or if second email is reply.

rajendra1990

Sorry for the inconvenience , i attached one file but for some reason it was not attached.My osticket version v.1.19.12OS- Ubuntu 14.04 server osWeb Server Software Apache/2.4.7 (Ubuntu)PHP Version 5.5.9-1MySQL Version 5.6.30and the bellow attached screenshot

rajendra1990

HI Team ,Please help me to fix this issue . Every time its creating multiple tickets for one email. Its very difficult for us to manage this. I uninstalled and reinstalled this osticket , but still no progress. I am using the below version of osticket osTicket Version v1.9.12 (19292ad)Upgrade— v1.9.15 is availableWeb Server Software Apache/2.4.7 (Ubuntu)MySQL Version 5.5.57PHP Version 5.5.9-1ubuntu4.22Thanks & RegardsRajendra