Google translated: I did not find anything suitable (((can someone tell me whether it is possible to send mail about a new application for 2 addresses? Type as an alternateOk, I see, I just tried to find one for ICQ or Skype, and there isn't one, I'm not aware of any Skype third-party plugins (They exists, but I'm not aware of any osTicket integrations).ICQ is still around? I checked their terms of service, and it appears an API is never going to happen, so don't expect anything to send ICQ messages any time soon https://privacy.icq.com/legal/eula You might have more joy with a different app? if you find one that works well, let us know, I'm looking for one too. We were going to use something like https://zapier.com/zapbook/ haven't finalized plans though.