I'm a newbie there and I'm interested in this forum a lot.
How can I get much knowledge as you guys? .
Hey there,When i need to know something i like to backtrace the code that is triggered to learn more about it, that way you don't need to know every detail but can find out most of it.https://github.com/osTicket/osTicket/Also just checking out recent discussions on the forum and the issues/pull requests on github can tell you some interesting info sometimes.
We've been using this in production for literally years, so we're familiar with it :-)
Just use it mate, over time you'll get good.