I recently upgraded from osTicket 1.8.0.2 to 1.10 and now when you create a ticket it goes straight to HTTP 500 Error. Link at the top still says open.php but the ticket is still created with no auto-respond email. OS: CentOS 7osTicket Versionv1.10 (901e5ea) — Up to dateWeb Server SoftwareApache/2.4.6 (CentOS) PHP/5.6.28MySQL Version5.7.16PHP Version5.6.28No System error log.When creating a ticket its happening on both client and staff sides.
Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.No environment detailsNo error logs
I now know the problem lies in my SQL data. I created a whole new helpdesk system and tested it before I added my database and it worked fine. As soon as I put my data back in the problem came back. Does anyone know any big differences between 1.8.0.2 and .1.10 that could be causing this? I have done no changes to the default programming, only has my data in it.
Not sure I fully understand your question but I did fix it. I replaced all my non important databases(ones containing basic info) with clean data from a fresh installed database and now my whole system is working.For the sake of helping others I am listing all the databases I replaced.ost__searchost_api_keyost_attachmentost_canned_responseost_contentost_draftost_fileost_file_chunkost_filterost_filter_actionost_filter_ruleost_groupost_lockost_noteost_organizationost_organization_cdataost_pluginost_queueost_sequenceost_sessionost_slaost_syslogost_taskost_task__cdataost_ticket_priorityost_ticket_statusost_translation
