Ok, so half my tickets are sales, and they need tracking (pending quote, quoted, accepted, invoiced, ordered, installed) Now i have a custom form for this and a list and that all works nicely. I also now have a custom column on my tickets screen (thank you: https://github.com/osTicket/osTicket/pull/2577) that shows the status.however, agents need to update this often, almost every time they make a responce or internal note,how would i get the custom form to display on the post response/internal note screens, or how could i make the value, always editable at the top of the screen in the ticket details?thanks in advanced

Can't you just add those as statuses? Then it'll be available at the response and be 1 less thing to do for the agents.

7 days later

no because not all tickets need this and we use the status as a status. e.g. awaiting customer, open, hold, closed.

I wrote my own, but it's hacky and cheats.. hard. Should really learn how the form system works, but I kinda hate it. There's no documentation.

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