Is there any way to either use html formatting, or just insert line breaks into a ticket created via the API?
Turns out that is you just embed a newline character (in the XML version, anyway), you get a line break.
So are you all set... or?
Well, getting HTML would be better, but I'm happy with line breaks.
https://github.com/osTicket/osTicket/blob/55dc25ace736baeaf224ee608cfabc0218022036/setup/doc/api/tickets.mdsee Fields, message.
Well tie me to a sow's belly and roll me in the mud! Thanks so much!Just for completeness in case anyone ever searches for this, here's XML message element that has HTML in the ticket body<message type="text/html"><![CDATA></message>
[CDATA