Hello michaelvi,https://github.com/osTicket/osTicket/blob/v1.10/include/staff/faq-category.inc.phpline 55-60:foreach ($faqs as $faq) { echo sprintf(' <li><strong><a href="faq.php?id=%d" class="previewfaq">%s <span>- %s</span></a> %s</strong></li>', $faq->getId(),$faq->getQuestion(),$faq->isPublished() ? __('Published')('Internal'), $faq->attachments ? '<i class="icon-paperclip"></i>' : '' );is this your org. php code?Best Regards citrixraptor