SMTP with ovh

saturdaymofever

Hi everyone, i m just trying osticket and seems really good.i just installed os ticket 1.10 with php 5All work like a charm but i have a probleme to send message.My "domain.com" is in OVH and the configuration is simple. smtp.mondomaine.com --> port 587i have a dedicated server with a proxmox and a debian vm who osticket is installed.When i try to send a message with osticket .. my mail is rejeted... 5.7.1....my ip isn't in a blacklist.my login and password work .. so i don't know why my smtp don't work normally.i have no firewall activated on my vm or proxmox.Thanks for all Best regards morgan

ntozier

You haven't provided us with the rejection error message.

saturdaymofever

yes . i post it in 5 mn thanks

saturdaymofever

this is my picture capture

Synt4xError

You really never stated your true PHP version. Also, are you sure this email account has the proper IMAP/POP access enable? It's stating rejected.

saturdaymofever

sorry. i have php 5.6.30

ntozier

"Client host rejected: Access Denied."Your SMTP server is not accepting the email for some reason. If you can provide your email settings someone might be able to give some more info.

saturdaymofever

thanks... my smtp settings is simple.no authentification requirejust alias@mydomainOVH.comport SMTP : 587user : myuser@mydomainovh.compassword : my password.it work in a lot of configuration (outlook, proxmox alert ...) but not in osticket :( thanks for your help

ntozier

What does "just alias@mydomainOVH.com" mean?

saturdaymofever

morgan.foraste@foraste-informatique.comsorry

saturdaymofever

sorry it's support@foraste-informatique.com

ntozier

SMTP settings:

blank

you appear to be missing a few things.

saturdaymofever

ok just test this.. thanks a lot !! ;)

ntozier

I was asking for you to tell us the rest of the setting that you were leaving out... not to test something.

saturdaymofever

grr sorry for my poor english

ntozier

try changing ssl0.ovh.net to ssl://ssl0.ovh.netYou have authentication required, yet I do not see a password in the password field above...is it actually required?

saturdaymofever

Yes i have a password..

ntozier

"PHP failed to conenct socket: fsockopen"Is openssl installed and enabled?Do you have any firewall software on your web or mail server?If so is that port open?Is the host allowed to connect to the mail server?

saturdaymofever

yes openssl is installed but i don't know if it's enable.n o firewall, port is open and no host restricted.i search in /etc/php5/php.ini and i see openssl but i don't know if it's enable.thanksMorgan

ntozier

Make sure that your php.ini has the openssl extension enabled.