Hello, im struggling with this.I am trying to create a new ticket and when searching for the end user I want to be possible filter by organization name.For example:User Jhon Abc - Organization - OsticketWhen searching Osticket I want to suggest all users from the organization.Can someone help me?Thanks in advance!
Users automatically open tickets for the Organization that they are a member of.
Hi,Sorry, I was not clear.I was talking about when an agent add a ticket and in the modal writes the name or email and it suggest the user with that email or name.I want something similiar but with organization name, I write the organization in the input, and it suggests all members of that organization.Is that possible?
Was there ever any solution to this?
This is not a feature in osTicket at this time. I do not know if this is planned or not.
If all the Org members have the same domain name though you can search for the domain.
