Hello Guys,When the ticket is assigned to Agent and Team, only the assigned Agent received the updates from the requester. Can you guys help me to make the assigned Team receive also the updates?Here is a sample scenario:Ticket #12345 is assigned to Me and to my TeamUpdate from OsTicket to Client: I'm not getting any notification from OsTicket when an update is sent to the client. The rest of my Team got the update.Update from Client to OsTicket: When the client replies to the ticket, only me (as assigned agent) receives the update notification. Team members never get notified. osTicket Info:Server InformationosTicket Versionv1.10 (901e5ea) — Up to dateWeb Server SoftwareMicrosoft-IIS/8.5MySQL Version5.7.17PHP Version7.0.15Ticket Alerts Settings: New Message Alert Assigned Agent/Team = Active New Internal Activity Aler Assigned Agent/Team = Active Thank you,
