Just updated to v1.10 and looking for a way to implement a mod I had on previous versions which allowed me to have the default ticket status when an agent replies set to "closed"It there any way to do this ?Thanks

FireShot Capture 093.jpg

ok, worked it out, probably some terrible coding, but for anyone elseticket-view.inc.phpline 713$selected = ($statusId == $s->getId());change to$selected = (2 == $s->getId());that defaults the selection to resolvedreason i do this is because normally after an agent replies, the issue is resolved (of course not always) and sometimes they forget to mark it as resolved. If its not resolved, the client re-opens it anyway.

Not sure anyone would want this, it's strange to have it close a ticket on reply from the agent. I can kind of understand the reasoning but I doubt folks want that as they use communication via email to be recorded in the ticket. However, it seems you resolved your own issue so i will go ahead and mark this closed/resolved. Feel free to open a new thread if you have any other questions.

Write a Reply...