I understand what I did. I have a hierarchy of departments because we plan on using the system for both Tech support and it's sub departments and Maintenance and it's sub departments. Since the base level department (AKA Technology Support Services) is basically a placeholder in my implementation, I had the permissions set to "View Only" so people didn't create tickets in that department. Since it is their PRIMARY department, they need to have that permission in it. Your really checking these last little things off my list blueeyeguy, thanks! Stay tuned I might have a few more :)