Can't set ROOT_PATH

odko_at

Can't set ROOT_PATH variable.I'm setting with define('ROOT_PATH,'/osticket/); in ost-config.php.But right after defining when i echo with echo ROOT_PATH; it's returning '/'.PHP version : v5.6.30Osticket version: v1.9.14Any suggestions ?

ntozier

Step 1. Upgrade to current..If you cannot or will not upgrade to current then upgrade to the current version of the old branch (1.9.15 as of right now)Step 2. See if you still have an issue.

ntozier

Also this:define('ROOT_PATH,'/osticket/);is syntactically wrong. the second single quote should be before the comma. Like this:define('ROOT_PATH',/osticket/);

odko_at

Upgraded to v1.9.15 and still have an issue.defined with define('ROOT_PATH',/osticket/); gives an syntax error; So i defined with define('ROOT_PATH','/osticket/');It looks like a bug, it's reported in issues on github project. https://github.com/osTicket/osTicket/issues/3422 (but none answered )

juliomontes

If anyone is facing this problem, yet.

I need to add define('ROOT_PATH', '/'); to files on first lines:
client.inc.php
main.inc.php
include/ost-config.php => I added here also just in case...😅😅

In my case, "/" solved the problem because of my server configuration and proxy, but you can change it to the path you want, and it will work.