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Hi Guys,I'm just updating all of our email templates and I notice it calls %{signature}, which I also need to update.I cannot find where I edit this, can someone point me in the right direction please?Cheers,Soph
Editing %{signature}
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Since you have not included the version of osTicket you are running I will assume that you are using current (1.10 as of this response):First place:Login as an Agent. Click on Profile (upper right). Click on Signature tab.Edit it as you see fit. Click Save Changes.Second place:Login as an Agent. Click on Admin panel. Go to Agents -> Departments. One by one click on each department and edit the "Department Signature" text field. Click Save Changes.
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Sorry, I am using V1.7. I thought I was posting in the 1.7 area.Thank you for your help. I'll go through this and change the department signatures.
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I've had a look at this by going through Staff --> Departments. I can see the signature area within them, but none are the one I am looking to edit.Is it set elsewhere in 1.7? It's definitely a global signature and not a staff signature.Cheers,Soph
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It could be a department signature. It could be a Team signature.. It could be part of the email templates. It could be that someone modified your core source files and added one staticly.