Hi,
I’m having some difficulty with adding a new filter.
I would like create a filter rule to reject a ticket if a custom
form field is matched to a previously created ticket's custom form field.
Example: Customer creates a credit request (ticket) based on
an invoice number, we would like to reject the new ticket if the invoice number
was used in a previous ticket. Obviously we would then like to create a filter
action to send a canned response.
Would this be possible at all?