hi there,where can i find the predefined answers and add or change them.if i make a new ticket, there are two possible predefined answers:Sample (with variables) and What is osTicket (sample)?where are these templates or answers, where can i add some new answers.i can't find it.thxgeri
Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.I think you are asking about Canned responses, but without knowing more about your environment (specifically your version of osTicket), I can only guess to tell you that in version 1.10 they are right on the main ticket page:Agent Panel > Knowledge base > Canned responses
hi blueyeguy,sorry for to less information.Yes you ar right i want to know where i can add and change the canned response.if i go to Staff > knowledgebase there are no canned responses, but if i make a new ticket i see 2 answers.1.) Sample (with variable)2.) What is osTicket (sample)?where are these answers?If o go to Staff (in german "Agenten") > Knowledgebase (in german "Wissensdatenbank") i can add new categories and new FAQ's, but no Canned-Responsesi use osTicket v1.10 and german languagephp: 7.0.13database: 5.5.5-10.1.19-MariaDB
In my installation of 1.10 it's right here:
hi blueprint,thx for your sreenshot, in my installation there is no Canned Responses, only FAQ and Categories.I can't find where in the Admin-Panel i have to check this...thx
Check in the Admin Panel > Agents > Roles > > Permissions > Knowledge Base to see if you have the following selected:
AHHHHH,i have found it!In the Admin-Panel > Settings > Knowledgebase is a checkbox for the Canned Responses to activatee.now i can add and change all.thx again
Ok that was my next suggestion... lolGlad you found it, I will mark this resolved.
