Hey Ntozier,Your instruction from March 10:Create a new database (with the same name as the old one on the old server). Create a new dbuser (with the same name as the old on on the old server). Give the DB user privs on the new DB.Import the database from the old server.Install the code from the archive copy the /include/ost-config.php from the old server and put it on the new. Browse to the site on the new server.
Here's the result. I followed your instruction exactly. When I reach step 5, I encountered a message "Ost_ is being used" so I typed Ost2_ and then I hit continue to finish off the installation. Maybe importing the database too soon?
I clicked the link from email, signed in and then created a ticket. After 2 minutes I signed out and then signed back in, I get this message|access denied".
This time, I imported the database after the OS installation. I didn't get the OS_is being used message this time. However,I get the access denied message again when I signed in.
On download page, there are two options. I used osTicket Core, v1.9.15. Did I use the wrong version?