Hi,I'm using version osticket 1.10.. But I cannot find the function for lock the ticket if the ticket have been marked resolved/ or closed.Means, when the tickets closed.. submitter or viewers only can view the ticket, but cannot Reopen the ticket
Hello @[deleted], if I understood your plight correctly, then:Go to:Admin Panel > Manage > Lists > Ticket Statuses > Click Closed > Item Properties tab > untick "Allow tickets on this status to be reopened by end users"Hope that helps :) You can do that for other ticket statuses too.
hi @[deleted]thanks for the reply..I have tried that function, looks like it meet what I want.. will try explore more..thanks for the help.. cheers!
