Hello,I appreciate your collaboration indicating where I can configure a drop-down list of tickets priority and that it appears at the time of creating the ticket for the user to choose the priority that he has for the caseThanks
Información del servidorVersión osTicketv1.9.15 (70898b3) — Hasta la fechaServidor del Software WebApache/2.2.31 (Unix) mod_ssl/2.2.31 OpenSSL/0.9.8e-fips-rhel5 mod_bwlimited/1.4Versión MySQL5.5.52Versión PHP5.3.29
Admin panel -> Manage -> Forms -> Ticket DetailsAdd a label (Priority)in Type: Select Priorityin visibility select who you want to see the field.in Variable type Priority.Click Save Changes.
Thanks for your answer, but I want know, how do I change that list and that does not appear urgent and to change normal by average?Thanks
You cannot change this in the osTicket UI, and changing it at the DB level would likely have repercussions. Especially since you can map email priority to Priority.
thank you :)