[resolved] Using Office 365 Mail Validated in OsTicket but is not fetching the mail at all.

Tropicpc

This is a new install on CentOS 7

Originally I had some issues with SELinux blocking my attempts to authenticate mail. I have resolved those and verified that the firewall is not my issue by testing with it off and on in Centos.

This is behind a simple router using port forwarding to get to the server. Ports for http and sql are forwarded.

I typically will rule out all things before looking for help but, this has me stumped. I will start looking at my version to see if I need to change my PHP version or something.

This is my system Info:

osTicket Versionv1.10 (901e5ea) — Up to date Web Server SoftwareApache/2.4.6 (CentOS) PHP/5.4.16MySQL Version5.5.52PHP Version5.4.16PHP Extensionsgdlib Used for image manipulation and PDF printing imap

Used for email fetching

xml XML API xml-dom Used for HTML email processing json Improves performance creating and processing JSON mbstring Highly recommended for non western european language content phar Highly recommended for plugins and language packs intl Highly recommended for non western european language content fileinfo Used to detect file types for uploads APCu Improves overall performance Zend Opcache Improves overall performance PHP Settingscgi.fix_pathinfo "1" is recommended if AJAX is not working date.timezone Setting default timezone is highly recommended Database Information and UsageSchemaosticket1 (localhost) Schema Signature98ad7d550c26ac44340350912296e673 Space Used2.45 MiBSpace for Attachments0.06 MiBTimezoneCST (Interpreted as America/Chicago)

blueyeguy

Try upgrading your PHP to 5.6. I had a similar fetch issue until I upgraded my PHP

Tropicpc

Upgraded. still no luckAbout this osTicket InstallationServer InformationosTicket Versionv1.10 (901e5ea) — Up to date Web Server SoftwareApache/2.4.6 (CentOS) PHP/5.6.30MySQL Version5.5.52PHP Version5.6.30PHP Extensionsgdlib Used for image manipulation and PDF printing imap Used for email fetching xml XML API xml-dom Used for HTML email processing json Improves performance creating and processing JSON mbstring Highly recommended for non western european language content phar Highly recommended for plugins and language packs intl Highly recommended for non western european language content fileinfo Used to detect file types for uploads APCu Improves overall performance Zend Opcache Improves overall performance PHP Settingscgi.fix_pathinfo "1" is recommended if AJAX is not working date.timezone America.Chicago Database Information and UsageSchemaosticket1 (localhost) Schema Signature98ad7d550c26ac44340350912296e673 Space Used2.49 MiBSpace for Attachments0.06 MiBTimezoneCST (Interpreted as America/Chicago)

ntozier

How are you attempting to collect mail? POP? IMAP?Have you enabled that on the account in Exchange? I don't know about O365 but in 2008+ you have to enable either in Exchange as they are not on by default. (It should be something like login into ECP and go to the account. Click on Mailbox Features. Scroll down to IMAP and POP3)

Tropicpc

Imap and Pop are enable and verified. I have also logged into the account. I am the exchange admin and have verified them from the Office365 console. IMAP4 and Pop. TLS is used.

Tropicpc

Is there a way I can turn up logging to see if it is attempting to get mail? I guess I will also try wireshark and tap the network.

ntozier

Admin panel -> Settings -> SystemDefault Log Level:I don know if it shows attempts to connect to the mail server... but it might.

Synt4xError

http://osticket.com/forum/discussion/comment/110099/#Comment_110099 Not sure it will help but I searched for forums and this one may point you in the right direction.

Tropicpc

No luck so far. it can use SMTP over the account with no issue. I am downgrading to php 5.5 and will test there. I think the Main issue is SSL and TLS. But I should not have to install a cert to fetch mail on a dedicated account. There is no TLS option either. So I will try here. If this does not work then I will make an SMTP relay server but, I think that is a silly solution for 1 server.

Synt4xError

Can you provide a screenshot of your settings but blocking out personal details?

ntozier

Are you using ssl:\\ in the host name?Also see this:https://github.com/osTicket/osTicket/issues/2628

Tropicpc

This is what I get when I try that.

Can't open mailbox {ssl:\\outlook.office365.com/imap/ssl/novalidate-cert}INBOX: invalid remote specification

Tropicpc

My issue is getting mail from the account. I also created a gmail account and lowered the security on it to allow pop. This account is not getting the mail either. I do not have an issue sending mail.

Synt4xError

Not sure how much help I would be as this is not my field of expertise but from reading the link ntozier sent, I see at the bottom where there is a link that someone posted a work around. It seems from reading what everyone is saying is that peer name verification is either a new addition or is now active in a certain edition of PHP (Sorry I do not recall exact number) and because of that it causes an issue. Now, I cannot say this is your fix, but what I can say is start there. Read the whole thread on github per Ntozier's link and then look at this link below (which is at the bottom of the thread.). https://github.com/osTicket/osTicket/commit/4f68aeb3fd746a18c598689b8b428db49faa7613 As for your issue with can't open mailbox, invalid remote specification, maybe a setting is incorrect? Maybe try // instead of \\ - I am only offering troubleshooting steps so forgive me if I am not helpful in this area.

Tropicpc

I resolved this. it turned out to be my ISP blocking some traffic inbound. I did not see it originally because it was outside my router. after that I went and restored my VM to when I had the most up to date packages, turned on the cron fetch setting and it all works now.

Thank you everyone for your support. I do feel really confident about my build now. I also learned a lot since I am not a Linux developer.

Tropicpc

Next is looking into the need to always have a user logged in.

ntozier

Great. Glad to hear it. I'll close this up and mark it resolved.