osTicket works in Firefox but not IE

scottauth

So I've searched these forums quite a bit. Using queries similar to "blank page" or "white page" and there were a lot of tips and ideas in them, but none have seemed to resolve my issue.

I am running the software on our Intranet server which runs on Windows Server and Apache. I used the free Web Developer Suite to setup everything on the server.

Here is the problem I am having when running osTicket 1.6:

I am able to access osTicket from its default page, which I have set to http://portal/helpdesk(http://portal/helpdesk) on our Intranet. However, whenever I click any of the links "Home," "New Ticket," or "Status" there's roughly a 50/50 chance of the page loading or getting a blank page. If I get a blank page and click refresh it shows up fine. This only happens when accessing the the end user side, when logged in as an Admin I can access the admin console with no problems.

Today I was curious to see what would happen if I asked osTicket via Firefox. Everything works fine, with no problems accessing pages or submitting tickets.

One thing I noticed when using Internet Explorer. Whenever I click on a link and generate a blank page the URL doesn't change. For example, when I click on "Ticket Status" from the main page the address bar will read still read "http://portal/helpdesk/index.php" -- however, as soon as it refresh it loads correctly and the address bar changes to "view.php."

Any help would be greatly appreciated. If this has already been solved, I apologize, but as I mentioned earlier I have tried searching through these forums and tried a handful of things with no success. I have even attempted a full re installation of the osTicket and the problem continues.

Thanks,

Scott

4ice

I wish I knew the solution right away, but I am not sure what is causing this.

Did you try to enable error_reporting in the main.inc.php?

error_reporting(E_ALL);

ini_set('display_errors',1);

ini_set('display_startup_errors',1);

Perhaps this will give you some info. You can also try to see if there are any error logs on your server.

Are you using version 1.6.4?

amSee

Hi!

Consider checking the proxy settings of your browsers.

The IE plugin ieHTTPHeaders may also help finding the problem...

Hope this helps

scottauth

I wish I knew the solution right away, but I am not sure what is causing this.
Did you try to enable error_reporting in the main.inc.php?
error_reporting(E_ALL);
ini_set('display_errors',1);
ini_set('display_startup_errors',1);
Perhaps this will give you some info. You can also try to see if there are any error logs on your server.
Are you using version 1.6.4?

I am using 1.6.4 and I'm not getting any errors.

yanglin

I have get the same erro ?

it works full in firefox but in ie is blank,

but when i refurbish the page all can show

I put the follow cod into the include\client\header.inc.php

alll is ok;

speedcoder

I have the same issue here.

echohou

it works full in firefox but in ie is blank,
but when i refurbish the page all can show
I put the follow cod into the include\client\header.inc.php

alll is ok;

I did it, but it didn't work.

Did anyone solve it?