Hi everyone.I wold like to implement OSTicket in the company i work. It's a very small company, so I'm testing and learning about it. Now, I have a Virtual Machine with Ubuntu 14.10 where I installed OSTicket 1.10 just for testing and learning.I noticed than when i send a reply by email, sometimes, OSticket creates a new ticket instead a reply, so I need to merge this two tickets. This is the reason where I'm here.I've been reading this post, but I can't understand what I need or how to install the mod for mergin tickets.First of all, I've downloaded the three files on the post, but can' understand if the three files are required or just the third one is an update for OSTicket 1.10 and contains both previous files.I've opened the third file and there are some files inside that I should copy into my OSticket folder, I assume that my OSTicket folder is /var/www/html/osticket/upload, but i'm not sure if I shoud copy this file into the pluging folder.Another question I can't understand: Is https://github.com/Micke1101/osTicket/tree/Merge-Tickets a complete installation of OSTicket whith the mod included?I apologize for any english mistake (I'm from Spain) and I am absolutly newby in github, php and ticket's tools. I think merge tickets is a basic feature, so, please, consider incorporate this feature into the core.Best RegardsAlberto