@[deleted], or you can edit this yourself in include/staff/ticket-view.inc.php: if($ticket->isOpen() && ($dept && $dept->isManager($thisstaff))) { if($ticket->isAssigned()) { ?> <li><a class="confirm-action" id="ticket-release" href="#release"><i class="icon-user"></i> <?php echo __('Release (unassign) Ticket'); ?></a></li> <?php }Have a play with this, remove && ($dept && $dept->isManager($thisstaff)) or even leave && ($dept)) (iirc,it make sure you have the right department at least) and check if it works (it should) :) Please do remember to make backup and beware of security implications, make sure you understand what it will achieve.