Department Specific Help Topics

madapple · Jan 25, 2017

I have tried various combinations of public/private tickets and departments but so far haven't been able to make this work, so not sure if its possible. Here is there scenario... I need to be able to create Help Topics that are available only to users (not agents) that are in specific Organizations.Ex: Organization "Dealers" has access to submit ticket for "Dealer Return" this would be a form specific to returns issues specific to dealers. Is this possible?using OSTicket 1.10Thanks

ntozier · Jan 25, 2017

There are no department specific help topcs in osTicket at this time. That is to say this is not a feature.In fact its more of the opposite. Help Topics are one of the major ways to route tickets to Departments.