Banlist Effect

dbinoj

Does Admin -> Email -> Banlist only affect raising ticket from email IMAP sources or does is disallow tickets being created to that email from other sources as well? (api/web/web by agent)I want to ignore certain emails only from IMAP sources but I should be able to create tickets to that user email from web. should I add them to email->banlist or as filter -> target channel: email -> reject ticket?

blueyeguy

Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.

dbinoj

Does adding an email address to the Email Banlist prevent creating a new ticket with that email from web interface by user or agent, api? Or is it just for fetching emails and turning them into tickets?osTicket Versionv1.10 (901e5ea) — Up to dateWeb Server SoftwareApache/2.4.7 (Ubuntu) PHP/5.5.9-1ubuntu4.20MySQL Version5.5.53