Hello, I spot several issue here:1) 1.10 does not support php 5.4 :) Please install php 5.6 or 7.02) Language packs for 1.10 have not been released yet. Make sure you use default English package.3) Chrome extensions for osTicket does not work for 1.10 properly too (one of your screenshots shows this extension), so I would not rely on it.I had similar problem, but I accidentally set in my own user profile TZ to wrong TZ, thus it showed wrong TZ on all tickets/etc, but I am not sure this is the issue here.