Hi,Would it be possible to filter ticket by its attachment. for example I want to reject tickets with zip attachment?ThanksStephen
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thanks for updatephp 5.4.45mysql 5.5.52apache 2.2.15 centososticket 1.9.14installed with PHP Extensions requirement all enabled shown in admin -> dashboard -> information no plugin & no extra languagesI am referring to admin-> manage -> ticket filter.so far have created a set of rules here now just want to know if it's possible to create rule(s) based on ticket attachment and/or attachment file typecheers
There is currently no way to do that in the UI. There are no criteria for choosing whether a ticket has an attachment, or what type of attachment it has. You would need to to alter the code to achieve this.
thanks. think I ill look into it. do you know what files I should be looking at btw in case you know?
I do not.