Cancel Buttons not responding

dadair

I am in the process of deploying OSTicket and found that our Cancel buttons when creating new tickets don't respond, both in the agent panel and in the user open ticket window. It will work up till you choose a help topic.

ntozier

Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.

dadair

osTicket Versionv1.10 (901e5ea) — Up to dateWeb Server SoftwareMicrosoft-IIS/6.0MySQL Version5.5.17PHP Version5.4.45This is the section of the sites cancel button we're having problems with (see attachment):The page doesn't try to reload or produce an error message after clicking. We can choose Create Ticket and it works, reset will clear out the Issue Summary and Help Topic section but Cancel will do nothing at all???

ntozier

So you log in as an Agent.You search for the user.You click Continue.You scroll down to the bottom of the page and click Cancel.And nothing happens.

sperrow

Did you try to upgrade PHP to 5.6? :)

dlowder

This seems to still be an issue in 1.14.1. The cancel button still does nothing both opening a ticket as a client and as an agent.
Server Information
osTicket Version v1.14.1 (f1e9e88) — Up to date
Web Server Software Microsoft-IIS/10.0
MySQL Version 5.5.45
PHP Version 7.3.12

KevinTheJedi

@dlowder

Thank you for the report. This is addressed here:

https://github.com/osTicket/osTicket/pull/5312

We weren't accessing the plugin objects before accessing the actual plugin which works for the 1.12.x series codebase but not for the 1.14.x series codebase.

Cheers.