I had same problem as you did pccdtech, I really liked the Extended Basic for 1.9.12, but unfortunately, it was only for 1.9.12 and not 1.10 compatible. Although, I did not have any db errors, but missing functionality on multiple things.The only choice I saw was to use this:http://forum.osticket.com/d/discussion//dmt-responsive-bootstrap-theme-free-extended-basic-for-osticket-1-10#latestA little bit of modifications and css merging and you are good to go :)