Hello, I wanted to share some of my changes I have made to "customise" osTicket to my needs, thus I thought it would be nice to share the code with other people who might need this kind of functionality too.For: osTicket 1.10I had issue where I wanted to slightly change osTicket functionality of what staff could do when creating a new ticket, I did not like Help Topics idea too much, thus I made slight change of code, basically here are the changes:Staff can only select departments which they have access to (Extended Access)If staff does not select any department, don't default to osTicket system default department, but select agents own department.Edit /yourosticketpath/include/staff/ticket-open.inc.php, find line <?php echo __('Department'); ?> and change the code from <tr> to </tr>. <tr> <td width="160"> <?php echo __('Department'); ?>: </td> <td> <select name="deptId"> <?php $mydepartment=$thisstaff->getDeptId(); if($depts=Dept:(array('dept_id' => $myDepts=$thisstaff->getDepts()))) { foreach($depts as $id =>$name) { if (!($role = $thisstaff->getRole($id)) || !$role->hasPerm(Ticket:) ) { // No access to create tickets in this dept continue; } if ( in_array($id,$myDepts) ) { echo sprintf('<option value="%d" %s>%s</option>', $id, ($mydepartment==$id)?'selected="selected"':'',$name); }} } ?> </select> <font class="error"><?php echo $errors; ?></font> </td> </tr>Please do note that this code may have been written better, but cause of my limited PHP skills it is what it is :)