Does anyone have previously reported such Feature Request: "canned response" could cause actions, eg. Closing the ticket, assign the ticket to the agent, team or department ?
It sounds familiar. you would have to search the forums and github to know for sure.
I think you mean this:https://github.com/osTicket/osTicket/issues/1749
Maybe thats why it sounded familiar. I dont even remember writing that. :)