What do you think if we can try to replace the new code on 1.10<script type="text/javascript" src="/js/redactor.min.js?901e5ea"></script>
<script type="text/javascript" src="/js/redactor-osticket.js?901e5ea"></script>
<script type="text/javascript" src="/js/redactor-plugins.js?901e5ea"></script>With the 1.9.15's code?