I'm duplicating this thread because I've posted it in a wrong place (in osTicket v1.8.x). I'm sorry for this neophyte error. Please moderators, you can close/delete the old post.I have some canned responses that are making use of inline css styles (style=) and div tags.In OsTicket 1.9 I had no problems with that, but after the update to version 1.10 the inline style params, divs and other html tags are stripped out when I select a canned response.Please, look the attached files.File "1": the saved canned response
File "2": the result when I try to use the response
This is an issue or a new configuration that can be modified?I apologize for my bad English.