Stop some alerts to admin user

iprok

I'm the first admin (id=1) - the user who has installed my osticket installation. I want to receive only technical mails, no ticket alerts. Can't make osticket act so. I still continue receive all ticket alers: New ticket, new message, overdue and so on. Please help me.

Here is my settings (options selected):

Settings-Email-Admin's Email Adress -> not-my-email

Alerts and Notices

New Ticket Alert:

Status: Enable

Admin Email (not-my-email)

Department Manager

Department Members

New Message Alert:

Status: Enable

Last Respondent

Assigned Agent / Team

Department Manager

New Internal Activity Alert:

Status: Enable

Last Respondent

Assigned Agent / Team

Department Manager

Ticket Assignment Alert:

Status: Enable

Assigned Agent / Team

Team Lead

Ticket Transfer Alert:

Status: Enable

Assigned Agent / Team

Department Manager

Overdue Ticket Alert:

Status: Enable

Assigned Agent / Team

Department Manager

Department Members

System Alerts:

System Errors (enabled by default)

SQL errors

Excessive failed login attempts

I've created "Admin" Department where:

Type: Private

SLA: System default

Autoresponder Settings:

New Ticket: Disable for this Department

New Message: Disable for this Department

Alerts and Notices:

Recipients: No one

Group access: Lion Tammers

And I'm the only member in it, and I'm member only of the Admins department.

My account settings:

Account Type: Admin

Account Status: Active

Assigned Group: Lion Tamers

Primary Department: Admins

ntozier

Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.Screen shots really convey things better than text. We would really need to see the alert settings, department settings, email settings, group settings, team settings. Also you would need to check your mail server to make sure that emails aren't being send to a distribution group that includes you. Some information about your installation would be nice also.

iprok

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iprok

I'm not in any teams. Do you still need a screenshot? And I'm sure that admin email is not in any distribution group. blank

Spectacle.5.png

iprok

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ntozier

Your account is part of the Level I Support Team.Furthermore you granted access to yourself to the following Departments: Admins, Development, Sales, Support.

iprok

>Your account is part of the Level I Support Team.Sorry, but it seems that you're wrong. Cause the team is not checked in my profile. And I don't see myself in the team members. But if you think you're right please tell me how to exit the team?> Furthermore you granted access to yourself to the following Departments: Admins, Development, Sales, SupportDoes this mean that I settings of the profiles are applied to me? I thought it just means that I can edit this department members.

ntozier

It means that you are a member of those departments.

iprok

> It means that you are a member of those departments.So what's the difference with Members list of the Department? For example in the list by the link /scp/staff.php?did=1 (default installation) I can't see myself even when checkbox near "Support" department access is checked in my profile.

ntozier

The difference is its not your primary department.

iprok

Ok, seems that if I uncheck that checkboxes I really stop recieving alers on that tickets. Thank you. But I also can't see any of them. Is it any way only stop receiving alerts but save full access to any part of the system, also to the tickets?